To Our Couples
We cannot imagine the stress you are feeling right now and our heart goes out to everyone as we navigate these uncharted waters. It’s safe to say this is a new situation for all of us, and we are doing everything we can to be flexible and accommodating during these times.
As measures to contain the coronavirus (COVID-19) have reached our area, we want to reach out to our couples and community at large to address some of the challenges and expectations we are facing with rescheduling of 2021 weddings.
We would like to be as accommodating and sensitive as possible to this evolving crisis. We hope that we can alleviate some of your concerns with potential rescheduling issues, as well as outlining the steps that we are taking to ensure the safety of our couples and team during this time.
While all of this information may seem overwhelming, we wanted to give you all the details you may need should this issue develop further and effect your wedding date. Should you have any additional questions or concerns, please reach out to us directly.
Moving Forward as Scheduled
In the event that there is not a local quarantine or that venues do not cancel, we are committed to moving forward with all weddings as originally planned. Of course, we are paying close attention to the news and staying in contact with all of our couples and event partners. We are also complying with all health and safety standards.
Date Postponements
If federal or state directives arise that would prohibit any of our weddings from taking place altogether, we are committed to working with our couples to reschedule to new mutually-agreeable dates.
We are asking our clients to keep us promptly and efficiently up to date for rescheduling and work with us so we can efficiently move monies paid to a new date. In the event a new date is confirmed, we will send you a new contract for that date to officially secure it on our end. It is extremely important our couples stay in upfront communication! Please see below for our cancellation and rescheduling policy in light of COVID-19. No wedding date changes are official until you sign a new wedding contract for the new date. New wedding dates are not guaranteed, available on a first come, first served basis and we ask you to please sign those new agreements as quickly as possible.
Staffing
First and foremost, any team members that show signs of sickness or specifically of Coronavirus will not attend your wedding. We will make every effort to fulfill our contracted services and are preparing to have additional photographers on standby in case anyone is affected.
Safety First
Safety of our team and our couples is our number one concern. We will be taking every precaution in regards to protecting ourselves and others by following the CDC guidelines. We will also be taking every precaution to clean any and all equipment that we may be bringing onsite for your wedding and of course wash our hands and avoid excessive contact.
If you do have to reschedule, we want you to know we understand this stinks and we do not want to add any more stress, especially financially, to your plates. We are doing our best to be accommodating and flexible, while still maintaining a balance and fairness for ourselves to sustain our business and it’s growth.
Cancellation
We are not offering refunds in the event of cancellation due to COVID-19 or rescheduling to a date we are not available for. We do this to protect ourselves since we often turned down other opportunities, and have already made investments such as meetings, emails, timelines, preparations in training staff, and other administrative work. In these trying times, a small business is pushed to its limit emotionally and financially, and we’re trying to navigate these moments with as much grace as possible. We realize this would obviously negatively affect both of us, and we have no interest in this happening to either one of us. We encourage our couples to postpone, instead of canceling!
Again, we are so sorry you’re going through this. We’re in it together and really look forward to celebrating with you soon! In the meantime, stay safe and well, and please reach out if there is anything at all we can do to help you navigate these waters. We are here to help, and we are here for you — even if it’s just to talk through some tough times. We work with all of our clients closely and love each of you! Hang in there, we will make sure it’s all worth it.
Below is an overview of new Covid-19 Rescheduling & Cancellation Policy:
A) If the event is rescheduled to a different date (in the calendar year 2021) due to Covid-19 concerns or cancellations, and we are available for the new date, we will waive all change fees and apply monies paid as a credit to your new date/contract.
B) If the event is rescheduled to a different date (in the calendar year 2021-22) due to Covid-19 concerns or cancellations, and we available for the new date, we will apply monies paid to your new date/contract.
C) If the Client wishes to outright cancel the contract or desires to choose a date that we are not available for, all non-refundable monies paid to us will be held as liquidated damages per the contract.